Blog | Jul 16, 2014

11 Reasons why Resellers should Partner with MSPs for Application Cloud Deployment

We are very excited about our announcement last week - Arrow Offers TriCore’s Oracle EBS Application Management Services on ArrowSphere. Our alliance with Arrow allows TriCore to access Arrow’s channel and expand our network to deliver managed services to SMB, Midmarket, Enterprise and public sector business users. The Arrowsphere channel community has the power to offer Oracle customers a hybrid IT solution using TriCore’s managed services. Customers gain access through their solution providers to best-in-class agile infrastructure, as well as the increased ability to efficiently manage IT costs and deliver improved service levels to their constituents

Here are 11 Reasons Why Partnering with MSPs for Cloud Services Is a Win-Win. This article was originally posted in Channel Partners Magazine.

Now that companies are beginning to deploy a broad range of cloud services to meet complex and varying user needs, it is becoming extremely apparent that there is a significant amount of work associated with using cloud services for enabling and enhancing enterprise applications that was not previously understood. As more and more services are deployed, cloud integration, customization and management have become extremely complex. Many of the benefits of using a cloud infrastructure are often lost as organizations scale due to the complexity, but more importantly don’t explore the opportunities to integrate various cloud services and associated features.

Managed service providers (MSPs) have been aggregating, integrating, customizing, deploying and managing infrastructure and applications for years and are now becoming critical players in the cloud ecosystem.

Here are 11 reasons why resellers should consider partnering with a managed application service provider for their next application deployment in the cloud.

1. Technology Experts. MSPs focused on applications are typically technology experts in the areas of cloud infrastructure, data warehousing, security and business continuity, as well as in core business applications such as collaboration, supply chain, finance, HR and analytics. They invest significant resources in keeping their staff current with the latest technology and application developments.

2. Extensive Cloud Vendor Relationships. MSPs have developed their own cloud ecosystems with technologies, and other feature specific service providers. They excel at vendor management as well as packaging services from multiple cloud services vendors that collectively create new functionality, but as a single service to the customer.

3. Efficient Operations. MSPs offer the lowest TCO when it comes to IT operations. As cloud experts, infrastructure and operations become a utility and the MSP will focus their premium skill sets on the business of cloud based applications with enhanced application functional support, integration, and data analytics.

4. Skilled at Large Cloud Deployments. MSPs regularly deal with large and/or complex application deployments. They are experts at understanding how the applications will run in various cloud environments and across multiple geographies. Because of their broad experience, MSPs comprehend the intricacies of what works and what doesn’t work that could easily be underestimated. Customers shouldn’t underestimate the benefits of leveraging the knowledgebase of what an MSP has collected over years of experience.

5. Customization. MSPs understand that one size does not fit all and almost all cloud deployments require some level of service integration and customization. Unlike pure-play IaaS, MSPs are skilled at mass customization and expect to customize components of every deployment as well as offer a full range of professional services to support that.

6. Application Experts. MSPs understand applications, how they run in various environments and offer functional support for the application in use and the business processes that those functions represent. These application experts truly understand their customer’s business workflow and how to enhance it.

7. Simplification Experts. MSPs are experts at taking the complex and simplifying it for their customers. They understand how to take complex tasks and make them repeatable processes.

8. Single Point of Contact. MSPs serve as the single point of contact to enable complex business workflows regardless of the services used. They own any problems that should arise and ensure continuity. Support is delivered by a global support team that is empowered to serve and support your business 24x7x365 with complete transparency at all levels without surprises or hidden costs.

9. Service-Centric. MSPs are completely service-centric. They become an extension of their customer’s team and understand what it takes at all levels of the organization to make the relationship work.

10. Anticipate Problems. Proactive management of both the infrastructure as well as the application is a mainstay of MSP services. MSPs anticipate problems and try to resolve them before they impact their clients.

11. Simplified Billing: MSPs have been using the recurring business model for years and understand its benefits in the predictability for their customers.

When delivered effectively, cloud is simplistic, secure and economical and delivers more value to the customer. However, as enterprises deploy more applications in the cloud, the complexity of deployment, integration and management increases. Look toward partnering with cloud-savvy MSPs that offer a suite of services to reduce risk during migration and give you the lowest TCO possible.

About TriCore Solutions
TriCore Solutions, the application management experts, provides a full suite of scalable and reliable managed application, cloud, infrastructure hosting, and consulting services to enterprise organizations. The company delivers its services and the TriCore Trusted Promise to more than 250 companies worldwide to reduce costs, raise service levels, improve customer experience, increase business agility, and accelerate innovation, unlocking the business value from their IT investments. TriCore Solutions is headquartered in Boston, MA, with offices in India and throughout North America.