solutions-oracle-ebs

Oracle eBS Professional Services

Oracle eBS features over 100 integrated applications that can help companies increase competitive advantage. The distributed Internet computing architecture employed by Oracle eBS enables global information access, allowing a company to become a true E-Business.

Choosing the right partner for an Oracle eBS implementation is crucial for success. TriCore Solutions has the expertise and the approach to deliver high-quality Oracle eBS solutions to businesses of all sizes. Our flexible service options are fully customizable to meet your unique requirements and budget. Our professional consulting organization has over 100 years of combined Oracle application experience serving a wide variety of industries.

Extensive Oracle eBS Experience

TriCore Solutions professional services team has the experience needed to successfully deliver enterprise-focused Oracle eBS implementations. Our specialists work with your internal implementation team, ensuring an efficient and successful implementation based on your requirements, budget, and project timeline. The only end-to-end provider of Oracle E-Business Suite applications in the Northeastern U.S., TriCore Solutions combines a unique implementation methodology, a ticket-based functional help desk, customizable training, post-implementation and technical support, all with extensive Oracle eBS experience.

A Unique Implementation Methodology

TriCore Solutions’ implementation methodology helps to eliminate potential gaps in solution design. We begin with an in-depth project planning/inception phase. We then initiate a discovery and design phase by conducting a Process Analysis Workshop. We develop and validate a full, end-to-end solution using pilot programs before user acceptance and approval. Finally, our team launches the “go-live” process, which includes on-site support.

eBS Help Desk

It’s a difficult balancing act for an IT department to support ad hoc “Help” requests from their business users while still addressing daily system development and maintenance needs. The TriCore Functional Helpdesk can release your resources from day-to-day Oracle application support issues and allow them to focus on their primary responsibilities. We offer a variety of options that can be tailored to meet your business requirements and budget. Our services include:

  • Functional Review – an audit of your existing Oracle applications system
  • Applications Support – access to an experienced team knowledgable in the entire Oracle applications suite
  • Business Analysis – TriCore Solutions provides expertise not only in applications support, but also business process troubleshooting
  • Service Request Management – Review and management of your Service Requests

Customizable Training and Knowledge Transfer

TriCore Solutions provides a variety of training options that can be tailored to maximize productivity and expedite an immediate return on your Oracle investment. We understand the importance of knowledge transfer and your staff will have the knowledge it needs to support the production environment without reliance on outside consultants. TriCore solutions training is available for a wide range of Oracle eBS applications, including:

  • Financials
  • Manufacturing
  • Order Management
  • CRM
  • Discoverer

    • Technical and Post-Implementation Support

    Our partnership with you doesn’t end when your system goes live. We provide a dedicated service line to deliver post-implementation services and protect your Oracle eBS investment for the long term.

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