In the News | Source: MSPmentor | Jan 23, 2015

Hybrid Cloud is the New Normal – Customers Will Demand Custom SLAs

By: Gina Murphy, EVP Sales Enablement and Strategy

The hybrid cloud is now the new normal in cloud computing. The whole point of a hybrid cloud is to design and customize cloud capabilities that address your customer’s unique needs. But today – MSPs typically offer a one-size-fits-all service level agreement. Customers will demand a service provider that is willing and able to customize the service level agreement to meet those unique needs of their organization so that they can take advantage of the flexibility, scalability, cost reductions, and resiliency that cloud computing offers. 2015 will be the year that customers demand customized SLAs.

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