TriCore Trusted Promise
We are technology experts with a culture deeply rooted in customer service. Flexibility and responsiveness define who we are and as a result our customers remain loyal. Every year, 97.8% of our customers continue to expand their partnership with TriCore. It is because of The TriCore Trusted Promise. It is what sets us apart.
To ensure SLAs are met, deliver value through exceptional customer service; to provide fulfilling careers and professional satisfaction for our people; and to fuel growth through financial success.
Pete Salamanca, VP, Service Delivery
The TriCore Trusted Promise embodies all the characteristics that define great service. We focus on building long-term relationships with our customers as well as our partners and everyone on the TriCore team is empowered to resolve customer issues – transparently. The four cornerstones of the TriCore Trusted Promise are:
Stewardship embodies responsible planning and management of resources in your care.
As the custodian of your business applications and infrastructure, we are deeply committed to enhancing your experience as well as your end users’ experience. Our unique stewardship account management model provides touch points at all levels within TriCore so that you always have access to experts when you need it. We make sure we’re aligned with your initiatives so we can bring the right expertise to the table to deliver our services effectively and efficiently.
We are continuously monitoring your applications and services. Our global support team is empowered to serve and support your business 24x7x365 - whenever and wherever you need us. We believe in complete transparency at all levels of our company without surprises or hidden costs.
One size does not fit all and our team and process driven approach is highly flexible and responsive to your organization’s unique business requirements. Industry leading, customer-centric SLAs, highly available, application optimized infrastructure with built-in disaster recovery, and continuous operational improvements guarantee optimum service delivery for your business.
We are applications and technology experts and we are proven. With 16 years of experience and more than 260 enterprise-class customers, 97.8% of our customers choose to continue and expand their relationship with TriCore each year. Our partners include industry leaders such as Oracle, SAP, Microsoft, IBM, HP and EMC. TriCore is an Oracle Partner, Oracle Accelerator Certified, a three time Oracle Titan Award Winner, Microsoft Certified Partner, HP CloudAgile Partner, SAP Gold Partner, and a nine time Oracle Partner of the Year Winner.