Blog | Sep 16, 2014

Debunking 9 Misconceptions about Outsourcing IT-Part 2

Debunking 9 Misconceptions about Outsourcing IT

To read Part 1 Click Here

Let's continue with the next five points:

5. You will lose control over your infrastructure

It is important that the MSP that you select is transparent about the underlying physical infrastructure, the security measures that are in place and offers a clear audit of where your information is stored, backed up to and recovered from. You should also visit their physical data center location. By seeing exactly where the data is hosted you can feel more confident about how it is being protected.

Most MSPs provide cloud services web-based tools for cloud computing that provides network and data center visibility and reporting capabilities to help customers ease the management of their cloud and hosted environments. These tools provide more flexibility and stronger controls for building and managing complex IT environments.

6. It’s all or nothing

The idea here is that when you outsource your IT, you have to outsource all of it but the truth is that most companies start small with outsourcing just one activity such as the Help Desk or a migration project. Maybe your IT team is focused on running your ERP solution, so the last thing they probably want to do is implement a unified communications solution. If you outsource this, you can increase the chance that implementation will go smoothly and you will get the solution you actually want and need.

7. Compliance is more difficult

Most industries that have strict compliance regulations about the way data is stored and used. These regulations are evolving rapidly and are changing all the time. However MSPs provide services in same industries and face the same regulations all the time. They become experts in compliance regulations because they serve many companies in the same industries.  This often means that they can actually provide systems that ensure compliance and are also able to keep abreast of changes; implementing them often quicker than an in-house solution.

8. Service levels will be lower than in-house

With today’s workforce working more and more from remote locations, it is hard for companies to provide 24x7 support. With today’s communications technologies such as Skype, instant messaging and online video, good support can be provided remotely at a lower cost.
MSPs also proactively manage their applications and infrastructure. This means that they can often tell when something could go wrong before it does and then take the correct steps to either fix or prevent the issue from happening. This proactive pays off in the long run because it saves you from costly downtime.

9. MSPs cannot support our specialized applications

Many organizations have applications that may need specialized support. However, that highly specialized and expensive talent may not be needed full time or may find their career options limited.  An MSP can provide these resources just as easily and companies can take advantage of the economies of scale provided by the outsourcers and only pay for the services being used on an as needed basis. It also gives the talent more opportunities for training and career growth which results in less turnover.

More About TriCore Solutions
TriCore Solutions, the application management experts, provides a full suite of scalable and reliable managed application, cloud, infrastructure hosting, and consulting services to enterprise organizations. The company delivers its services and the TriCore Trusted Promise to more than 250 companies worldwide to reduce costs, raise service levels, improve customer experience, increase business agility, and accelerate innovation, unlocking the business value from their IT investments. TriCore Solutions is headquartered in Boston, MA, with offices in India and throughout North America.